{"id":11,"date":"2025-06-20T09:25:34","date_gmt":"2025-06-20T09:25:34","guid":{"rendered":"https:\/\/subtlemantra.co.uk\/?page_id=11"},"modified":"2025-10-22T10:26:52","modified_gmt":"2025-10-22T10:26:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/subtlemantra.co.uk\/index.php\/refund_returns\/","title":{"rendered":"Returns and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-687ce928 e-flex e-con-boxed e-con e-parent\" data-id=\"687ce928\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2131841f elementor-widget elementor-widget-text-editor\" data-id=\"2131841f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"271\" data-end=\"426\">At <strong data-start=\"274\" data-end=\"291\">Subtle Mantra<\/strong>, we want you to feel completely happy with your purchase. If something isn\u2019t quite right, we\u2019re here to make it as smooth as possible.<\/p>\n<hr data-start=\"428\" data-end=\"431\" \/>\n<h3 data-start=\"433\" data-end=\"447\">\u21a9\ufe0f Returns<\/h3>\n<p data-start=\"449\" data-end=\"498\">We accept returns within <strong data-start=\"474\" data-end=\"485\">14 days<\/strong> of delivery.<\/p>\n<p data-start=\"500\" data-end=\"528\">To be eligible for a return:<\/p>\n<ul data-start=\"529\" data-end=\"700\">\n<li data-start=\"529\" data-end=\"598\">\n<p data-start=\"531\" data-end=\"598\">Items must be <strong data-start=\"545\" data-end=\"555\">unused<\/strong>, <strong data-start=\"557\" data-end=\"567\">unworn<\/strong>, and <strong data-start=\"573\" data-end=\"598\">in original condition<\/strong><\/p>\n<\/li>\n<li data-start=\"599\" data-end=\"630\">\n<p data-start=\"601\" data-end=\"630\">All <strong data-start=\"605\" data-end=\"630\">tags must be attached<\/strong><\/p>\n<\/li>\n<li data-start=\"631\" data-end=\"700\">\n<p data-start=\"633\" data-end=\"700\">Please contact us at <strong>info@subtlemantra.co.uk<\/strong> before returning any item<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"702\" data-end=\"705\" \/>\n<h3 data-start=\"707\" data-end=\"734\">\ud83d\udeab Non-Returnable Items<\/h3>\n<p data-start=\"736\" data-end=\"764\">We cannot accept returns on:<\/p>\n<ul data-start=\"765\" data-end=\"831\">\n<li data-start=\"765\" data-end=\"814\">\n<p data-start=\"767\" data-end=\"814\">Items marked as <strong data-start=\"783\" data-end=\"791\">sale<\/strong> or <strong data-start=\"795\" data-end=\"814\">final clearance<\/strong><\/p>\n<\/li>\n<li data-start=\"815\" data-end=\"831\">\n<p data-start=\"817\" data-end=\"831\"><strong data-start=\"817\" data-end=\"831\">Gift cards<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"833\" data-end=\"836\" \/>\n<h3 data-start=\"838\" data-end=\"852\">\ud83d\udcb7 Refunds<\/h3>\n<p data-start=\"854\" data-end=\"953\">Once we receive your return, we\u2019ll inspect it and notify you of the approval status.<br data-start=\"938\" data-end=\"941\" \/>If approved:<\/p>\n<ul data-start=\"954\" data-end=\"1084\">\n<li data-start=\"954\" data-end=\"1021\">\n<p data-start=\"956\" data-end=\"1021\">Your refund will be processed to your <strong data-start=\"994\" data-end=\"1021\">original payment method<\/strong><\/p>\n<\/li>\n<li data-start=\"1022\" data-end=\"1084\">\n<p data-start=\"1024\" data-end=\"1084\">Please allow <strong data-start=\"1037\" data-end=\"1059\">5\u201310 business days<\/strong> for the refund to appear<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1086\" data-end=\"1089\" \/>\n<h3 data-start=\"1091\" data-end=\"1107\">\ud83d\udd01 Exchanges<\/h3>\n<p data-start=\"1109\" data-end=\"1152\">Need a different size or colour?<br data-start=\"1141\" data-end=\"1144\" \/>You can:<\/p>\n<ul data-start=\"1153\" data-end=\"1237\">\n<li data-start=\"1153\" data-end=\"1183\">\n<p data-start=\"1155\" data-end=\"1183\">Return the item for a refund<\/p>\n<\/li>\n<li data-start=\"1184\" data-end=\"1237\">\n<p data-start=\"1186\" data-end=\"1237\">Place a new order with your preferred size or style<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1239\" data-end=\"1296\">This ensures the fastest turnaround for your replacement.<\/p>\n<hr data-start=\"1298\" data-end=\"1301\" \/>\n<h3 data-start=\"1303\" data-end=\"1325\">\ud83d\udce6 Return Shipping<\/h3>\n<p data-start=\"1327\" data-end=\"1423\">Customers are responsible for the cost of return postage unless the item is faulty or incorrect.<\/p>\n<p data-start=\"1327\" data-end=\"1423\">On receipt of a faulty or incorrect item, we will refund you the cost of postage.<\/p>\n<hr data-start=\"1517\" data-end=\"1520\" \/>\n<h3 data-start=\"1522\" data-end=\"1538\">\u2753 Questions?<\/h3>\n<p data-start=\"1540\" data-end=\"1600\">Email us at <strong>info@subtlemantra.co.uk<\/strong> and we\u2019ll be happy to help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Subtle Mantra, we want you to feel completely happy with your purchase. If something isn\u2019t quite right, we\u2019re here to make it as smooth as possible. \u21a9\ufe0f Returns We accept returns within 14 days of delivery. To be eligible for a return: Items must&nbsp;<a class=\"read-more\" href=\"https:\/\/subtlemantra.co.uk\/index.php\/refund_returns\/\">&hellip;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns &amp; Refund Policy \u2013 Subtle Mantra<\/title>\n<meta name=\"description\" content=\"Read Subtle Mantra\u2019s returns and refund policy. 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